FAQ

Where do you ship? We currently deliver to the United States and Canada. Shipping costs and available delivery options are calculated at checkout based on the delivery address and items ordered. Estimated delivery timing is shown during checkout where available. Orders containing more than one item may arrive in separate parcels.

How do I track my order? Tracking details are sent as soon as each parcel is dispatched. Orders with more than one item (including bundles) may ship in separate parcels, each with its own tracking number.

Can I change or cancel my order? Please contact us at sales@zenvi.eu as soon as
possible. If your order hasn't shipped yet, we'll do our best to make changes or cancel it.

What is your return policy? We accept returns within 30 days of delivery. Items must be unused, unopened, and in original packaging. See our Shipping & Returns page for full details.
How long do refunds take? Once we receive your return, refunds are processed within 5–7 business days. It may take a few additional days for the funds to appear in your account.

What if my item arrives damaged? Contact us at sales@zenvi.eu within 48 hours
with photos of the damage. We'll send a replacement or full refund — no return required.

Are your products safe for all pets? Our products are carefully selected for quality and safety. However, every pet is different. Always check the product description for size, breed, or age recommendations. If unsure, consult your vet.

Where do your products come from? We curate products from trusted suppliers who meet our quality standards. Each item is selected for its effectiveness, safety, and ability to improve your pet's wellbeing.

Do you offer product recommendations? Yes! Contact us at sales@zenvi.eu with details about your pet, and we'll help you find the perfect products.

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options shown at checkout.

Is my payment information secure? Absolutely. All transactions are encrypted and processed through Shopify's secure payment system.

Contact us at sales@zenvi.eu — we typically respond within 24 hours.