Shipping policy
Shipping
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Zenvi delivers pet products to the United States and Canada.
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Shipping costs and estimated delivery times are shown on each product page and at checkout.
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After an order is placed, you’ll receive a confirmation email, and then a tracking email once the order ships.
Order Processing & Tracking
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Orders are processed once placed and tracking information is emailed when the order ships.
Returns
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Returns accepted within 30 days of delivery.
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Items must be unused, unopened, in original packaging.
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Sale items cannot be returned.
How to Return
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Email sales@zenvi.eu with your order number.
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Zenvi provides return instructions.
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Once received, refunds are processed within ~5–7 business days.