Shipping & Returns
Shipping
We deliver premium pet wellness products across Europe.
Delivery Times & Costs Shipping costs and estimated delivery times are displayed on each product page and at checkout. Times vary based on your location.
Order Processing Once your order is placed, you'll receive a confirmation email.
Tracking information will be sent as soon as your order ships.
Returns
We want you and your pet to be completely satisfied. If something isn't right, we're here to help.
Return Policy
- Returns accepted within 30 days of delivery
- Items must be unused, unopened, and in original packaging
- Sale items are final and cannot be returned
How to Return
- Email us at support@zenvi.eu with your order number
- We'll provide return instructions
- Once we receive the item, your refund will be processed within 5–7 business days
Damaged or Defective Items Received a damaged or defective product? Contact us within 48 hours of delivery with photos, and we'll send a replacement or full refund — no return required.