Shipping & Returns
Shipping
Zenvi products are sent through our fulfilment partner. We currently deliver to the United States and Canada. Shipping costs and available delivery options are calculated at checkout based on the delivery address and items ordered.
Delivery times & costs
Shipping options and any costs are shown at checkout. Delivery is not instant — because items are shipped through our fulfilment partner, delivery can take longer than next-day services. We provide an estimated delivery window during checkout and send tracking as soon as your order ships. We don't promise a fixed delivery date until your tracking is issued. Orders containing more than one item (including bundles) may be fulfilled and delivered separately, so you may receive more than one parcel and tracking number, possibly on different dates.
Order processing
After you order, you'll get a confirmation email. Orders are prepared and dispatched by our fulfilment partner, and tracking is emailed to you once your order ships.
Returns
We want you and your cat to be happy with your order. If something isn't right, contact us and we'll help.
Return policy
- Returns accepted within 30 days of delivery
- Items must be unused and in original packaging
- For hygiene reasons, opened grooming items may not be returnable unless faulty
- Faulty or damaged items: contact us and we'll make it right
How to return
Email sales@zenvi.eu with your order number and we'll send instructions.
Delivery estimates shown at checkout are provisional and may vary. We do not currently offer guaranteed delivery dates or express US-based dispatch.